Developing a Better UX Organization

Inspired by a Peter Merholz lecture at IA Summit 2015: To deliver great user experiences, it’s not just about getting the best design out the door. It starts with getting the organization right. There are different organizational models to deliver great UX. Each has strengths and weaknesses. The most common organization model is a decentralized […]

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HIRE THE RIGHT PEOPLE

This is the one of my first posts because it is ultimate the most important topic for any manager. Even if you are taking over an established team or are not currently hiring, DO NOT skip this post. You will at some point be in a capacity to hire directly or to influence the hiring […]

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TRUST YOUR TEAM

If you read and applied the principles found the post HOW TO HIRE THE RIGHT PEOPLE, this post should come easily. If you find it difficult to trust your team, you really don’t trust yourself to make a good hiring decision. Because, as managers, we are confident in our abilities, I can assume you are […]

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INSPIRE CONFIDENCE

This post goes hand in hand with my previous post, TRUST YOUR TEAM. Without trust you will never inspire confidence. To inspire confidence you need to first and foremost allow people to fail. This may seem counter intuitive, but in reality it is the foundation to build confidence. Fear of failure is the number one reason people […]

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ALWAYS BE FAIR

Employees are not your children – you will have favorites. Whether it’s because of personality, similar interests or work ethic, you will connect with some employees better than others. Because of this you may find yourself talking with one employee more than another, or speaking differently to them. Your team will see this and any […]

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ALWAYS REMAIN POSITIVE

If you’ve read my previous posts, you may think I’ve got it all figured out; I don’t. One thing I have figured out is that management is an evolutionary process that is only improved when things change. With change remain positive. Do not get attached to a policy or process because it will change and […]

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WHY IS STARTING SO HARD?

Whenever you first think of starting something, whether it be a new project, a diet or even a blog, why is it so blasted hard? If you’re like me you struggle with the question, “what if I fail?” Sometimes the idea of failing is stronger than the idea of never starting at all. This blog […]

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